Last Updated: January 2026
1. General Information
Herba-Medix provides natural dietary supplements intended to support general wellness. Our products are not intended to diagnose, treat, cure, or prevent any disease. Statements made on this website have not been evaluated by the Food and Drug Administration (FDA).
2. Orders and Payments
All orders are processed over the phone or through our website. We accept major credit and debit cards. By placing an order, the customer authorizes Herba-Medix to charge the provided payment method for the agreed-upon amount.
Some customers may choose to place follow-up orders for additional months of product after their initial purchase. Any future orders are clearly explained to the customer at the time of purchase.
3. Shipping and Delivery
Orders are typically shipped within 1–2 business days. Delivery usually occurs within 4–5 business days. Shipping times may vary due to carrier delays or circumstances beyond our control.
4. Returns and Refund Policy
Customers may request a refund within 30 days from the date of purchase. To be eligible, products must be unused, unopened, and returned in their original condition.
After the 30-day refund period has passed, no refunds will be issued. If a return is exceptionally approved after this period, it will be subject to a 20% restocking fee.
Shipping costs are non-refundable, and return shipping is the responsibility of the customer.
5. Chargebacks and Disputes
Customers are encouraged to contact Herba-Medix directly to resolve any billing questions or concerns before initiating a chargeback with their bank. Unauthorized or fraudulent chargebacks may result in account restrictions.
6. Customer Responsibility
Customers are responsible for reading and understanding product instructions and ingredient information prior to use. Customers should consult a healthcare professional before using any supplement, especially if they have a medical condition, are pregnant, or are taking prescription medications.
7. Privacy Policy
Herba-Medix respects customer privacy. Personal and payment information is used solely for order processing and customer service purposes and is never sold or shared with third parties except as required to complete transactions.
8. Limitation of Liability
Herba-Medix shall not be held liable for any direct or indirect damages resulting from the use or misuse of our products.
9. Modifications
Herba-Medix reserves the right to update or modify these Terms and Conditions at any time without prior notice. Continued use of our website constitutes acceptance of any changes.
10. Contact Information
For questions regarding these Terms and Conditions, please contact us at:
Herba-Medix Customer Service Phone: 1-800-605-0245